aman.ai • fulfillment policy

Last updated August 4, 2024

Refund Policy

We are committed to providing the highest quality of service and ensuring customer satisfaction. Please review our refund policy to understand under what conditions you can receive a refund:

Eligibility for Refunds:

• Refunds are available for services purchased within 14 days, provided that the services have not been rendered.

Process for Requesting a Refund:

• To request a refund, please contact our customer support team via email at support [at] aman.ai with your order details and the reason for the refund request.
• Our team will review your request and respond within 5 business days.

Non-Refundable Services:

• Services that have been rendered and delivered.
• Custom or personalized services where work has already commenced.

Delivery Policy

We ensure prompt delivery of our electronic services. Here’s what you need to know about our delivery process:

Electronic Delivery:

• All services are delivered electronically, unless explicitly stated otherwise.

Delivery Timeline:

• If a timeline is agreed upon in an agreement, services are rendered accordingly. Otherwise, services are typically delivered within 24 hours from the time of order confirmation, unless explicitly stated otherwise.
• In rare instances where there might be a delay, you will be notified immediately, and we will provide an updated delivery time.

Return Policy

Given the nature of our services, returns are generally not applicable. However, we are committed to resolving any issues you may encounter:

Service Issues:

• If you experience any problems with the service delivered, please contact our customer support team immediately.
• We will work diligently to resolve any issues and ensure you receive the service as promised.

Cancellation Policy

We understand that sometimes plans change, and you may need to cancel a service. Here are our cancellation guidelines:

Cancellation of Services:

• You can cancel any service within 24 hours of placing the order for a full refund, provided that the services have not been rendered.
• Cancellations requested after 24 hours but before the service is rendered will be eligible for a partial refund determinable based on a review of the work already completed.

Cancellation Process:

• To cancel a service, please contact our customer support team at support [at] aman.ai with your order details and reason for cancellation.
• Our team will process your cancellation request and provide confirmation within 2 business days.

Subscription Cancellations:

• If you have subscribed to a recurring service, you can cancel the subscription at any time.
• Cancellations of subscriptions will take effect at the end of the current billing cycle, and no further charges will be made.

By providing clear and fair policies, we aim to build trust and ensure a positive experience for all our customers. If you have any questions or need further clarification, please do not hesitate to contact our customer support team.